Does Qiqi offer international shipping?
Yes, Qiqi offers international shipping.
How long does it take for Qiqi to process an order?
Qiqi typically processes orders within 1-2 working days.
What shipping methods does Qiqi use?
Qiqi uses express couriers or overnight shipments for domestic orders within the US.
How much does shipping cost for Qiqi products?
The shipping cost for Qiqi products varies depending on the size of the package. The specific shipping cost will be provided before final purchase during the checkout process.
Is there free shipping available for Qiqi products?
Currently, free shipping is not available, but it may be in the future.
What is the estimated delivery time for Qiqi products?
The estimated delivery time for Qiqi products depends on the location. More accurate timelines will be available shortly.
What should I do if my Qiqi order doesn't arrive within the expected timeframe?
Qiqi follows the estimated time frames provided by the courier, but there can always be unexpected cases, and there is no 100% guarantee of on-time delivery. Qiqi strives to use reputable shipping providers for the best possible delivery experience.
Can I track my Qiqi order during shipping?
Yes, once your order is shipped, you will receive a tracking number to track the progress of your Qiqi order.
Does Qiqi offer expedited shipping for urgent orders?
Yes, Qiqi offers overnight shipping for orders placed by 1 pm every day.
What should I do if there is an issue with my delivered Qiqi product?
If you have an issue with your delivered Qiqi product, please refer to the previous Q&A section for information on the return or refund process.
Does Qiqi offer a return or refund policy?
Yes, Qiqi offers a return or refund policy. Please refer to the previous Q&A section for details on the return process and conditions.
Are there any restrictions on returning Qiqi hair products?
There are no specific restrictions on returning Qiqi hair products as long as they meet the requirements mentioned in the previous Q&A section.
Does Qiqi offer international tracking for orders shipped outside the country?
Yes, Qiqi offers international tracking for orders shipped outside the country.
Are there any additional customs fees or import taxes associated with international orders from Qiqi?
Yes, for international orders, Qiqi uses DAP (Delivered at Place) for shipping packages. The receiver is responsible for paying any domestic charges such as customs fees, VAT, and other local requirements for businesses. These charges can be reclaimed by the local business.
Can I change my shipping address after placing an order with Qiqi?
If you need to change your shipping address after placing an order with Qiqi, you must contact us via email with your order number within 2 hours of placing the order.
Can I request a specific delivery date or time for my Qiqi order?
Unfortunately, it is not currently possible to request a specific delivery date or time for Qiqi orders. All orders are processed immediately after checkout.
What happens if I'm not available to receive my Qiqi package at the time of delivery?
If you're not available to receive your Qiqi package at the time of delivery, there is no guarantee of a refund. Qiqi follows the estimated time frames provided by the location’s courier partner and strives to use reputable shipping providers for the best possible delivery experience.
Does Qiqi offer signature confirmation upon delivery for added security?
Yes, every Qiqi delivery is backed up with a receiver's signature for added security.
Can I have my Qiqi order shipped to a P.O. Box or APO/FPO address?
No, Qiqi only accepts physical addresses where a receiver can sign upon delivery. P.O. Box or APO/FPO addresses are not accepted.
Is it possible to cancel or modify my Qiqi order after it has been shipped?
Unfortunately, it is not possible to cancel or modify a Qiqi order after it has been shipped.
What shipping carrier does Qiqi typically use for domestic deliveries?
Qiqi typically uses FedEx or UPS for domestic deliveries.
Does Qiqi provide shipping insurance for lost or damaged packages?
Yes, Qiqi provides shipping insurance for lost or damaged packages.